Context
How can disclosure be improved in digital credit?
Digital credit services have expanded rapidly in Kenya, enabling low-income consumers who were previously unserved to access credit. However, the impact has not been universally positive for customers, which raises several key questions on the impact of digital credit products:
- How do consumer borrowing behaviors and the associated risks change with the ease of accessing credit through a mobile
phone? - What are the consumer protection risks, given how information on credit is presented to consumers?
- How does the framing of messages about credit affect the likelihood of consumers to repay their loans?
